Core Student Training Help Form

We're currently investigating some issues regarding accessing some of the courses, and on recording completion. We'll be in touch with an update soon.

Is this a technical issue related to our website or Moodle platform?

For all technical queries, please contact our IT support team using this service form:

Report an Incident or Fault - Service Portal

For all other issues, please check the box below and complete our form.

My issue is not an IT issue (required)

Check this box if you are having issues with a particular course, your completion record, or wish to flag an issue relating to course content or communications.

You can use this form to report other issues with the training, such as with course content, your results or to let us know if you think you are receiving emails in error. We'll use the information you provide to direct your query to the most relevant team.

Other Issue (required)What issues are you experiencing?

Issue with Student Conduct course

Issue with CyberSafe course

Other

Name (required)

First Name

Last Name

University Email Address (required)

Student Number (required)

What's your level of study? (required)

What year of study are you in? (required)

Year 1

Year 2

Year 3+

Common Issues (required)Please check any of the following that apply

I get the error message 'Hmm... We can't seem to find the page you're looking for.'

I get the error message 'You cannot enrol yourself on this course.'

I believe I have already completed a course since 1 August 2026

Other error

Completion Certificate

When they receive your query, the relevant team may ask you for a copy of your completion certificate. If you're unable to provide evidence of course completion, you may need to take the course again.

Please tell us more about the issues you are experiencing (required)